Privacy Policy

Last updated: 8 March 2025

1. Who We Are

Flowtaris ("we", "us", "our") is a business automation agency serving small businesses across the United Kingdom. Our contact details are:

• Website: www.flowtaris.co.uk
• Email: hello@flowtaris.co.uk

2. What Data We Collect

We collect personal data that you voluntarily provide to us through our website contact form, email, or WhatsApp. This includes:

• Your name and business name
• Email address and phone number
• Industry sector
• Details of your business challenges or requirements
• Any other information you choose to share with us

We also collect non-personal technical data through analytics tools, including pages visited, time on site, device type, and approximate location (country/city level). This data is aggregated and cannot identify you personally.

3. How We Use Your Data

We use the personal data you provide solely to:

• Respond to your enquiry or audit request
• Deliver the services you have engaged us for
• Send you relevant communications about your project
• Improve our website and service offering

We do not sell, rent, or trade your personal data to third parties. We do not use your data for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

Under UK GDPR, we process your data on the following legal bases:

• Legitimate interests — responding to your business enquiry and providing the services you requested
• Contract performance — processing data necessary to fulfil our service agreement with you
• Legal obligation — retaining financial records as required by UK law

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Typically:

• Enquiry data: 12 months if no engagement follows
• Client data: 7 years for financial records (as required by HMRC)
• Marketing consent records: until you withdraw consent

6. Third-Party Services

We use the following third-party services which may process your data on our behalf:

• Formspree — processes contact form submissions. Their privacy policy is at formspree.io/legal/privacy-policy
• Google Analytics — website usage analytics. Data is anonymised. Google's policy: policies.google.com/privacy
• Google Fonts — font delivery. May log your IP address.

All third-party processors we use are GDPR-compliant and operate under appropriate data processing agreements.

7. Cookies

Our website uses minimal cookies. Strictly necessary cookies are used for website functionality. If you opt into analytics, additional cookies may be set by Google Analytics. You can control cookie preferences through your browser settings.

8. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — request deletion of your personal data ("right to be forgotten")
• Restriction — ask us to limit how we process your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests

To exercise any of these rights, please email us at hello@flowtaris.co.uk. We will respond within 30 days.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS, and we use industry-standard encryption for data in transit.

10. International Transfers

Some of our third-party service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions recognised by the UK Information Commissioner's Office (ICO).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

12. Contact & Complaints

For any privacy-related questions, contact us at hello@flowtaris.co.uk.

If you are unsatisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.